Terms & Conditions

These Terms & Conditions ("Terms") govern your use of www.sleep-works.com (the "Site") and any services, programs, or products offered by Sleep Works.

By using our Site or services, you agree to these Terms. If you do not agree, please do not use the Site.

Sleep Works provides:

• sleep coaching
• Cognitive Behavioural Therapy for Insomnia (CBT-I) programs
• sleep education and resources

We may also offer:

• corporate wellness programs
• workshops and presentations
• retreat-style or hospitality-based experiences

Our work focuses on helping you understand and change patterns that may be contributing to sleep difficulties.

Sleep Works is not a medical provider.

Our services are:

• educational
• supportive
• behavioural in nature

They are not intended to:

• diagnose medical conditions
• provide medical treatment
• replace your physician or healthcare provider

You should consult a licensed healthcare provider if you:

• have underlying medical conditions
• are taking sleep medication
• experience severe or worsening symptoms

If you are experiencing a medical emergency, contact emergency services immediately.

Licensed healthcare providers may refer patients to Sleep Works. It is the responsibility of the referring practitioner to obtain appropriate consent before sharing any personal or health information with us.

With your express consent, we are happy to coordinate with your healthcare provider to support your care.

By using our services, you agree that:

• you are responsible for your own health decisions
• you are using our services at your own discretion

Most Sleep Works services are delivered online.

By using our services, you acknowledge that communication may occur via video, email, or telephone, and that there are inherent risks associated with online communication.

Results vary based on individual participation and circumstances.

We may also provide in-person services (such as corporate programs or workshops) at third-party locations.

If you create an account on our website, you agree to provide accurate and up-to-date information, keep your login details secure, and take responsibility for all activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

We offer services, digital products, and gift cards.

All payments are processed at the time of purchase unless otherwise stated. We reserve the right to refuse or cancel orders where necessary.

CBT-I Group Program (Payment Structure)

The first payment reserves your spot. Remaining payments are charged weekly and processed approximately 1 hour before each session.

By enrolling, you agree to this payment schedule.

Receipts & Insurance Reimbursement

Receipts are provided for completed sessions.

For CBT-I group sessions, receipts are issued after each session is completed. You must attend the session or be provided with the recording to receive a receipt.

Eligibility for reimbursement depends on your insurance provider.

Self-Guided CBT-I Course

This program is for educational and self-guided use only and does not provide individualized medical advice.

All sales are final.

Standard purchases include lifetime access. Promotional purchases (such as World Sleep Day offers) may include limited access (e.g. 3 months) and are also non-refundable.

Gift Cards

Gift cards:

• can be used for one-on-one sessions, CBT-I group programs, and the self-guided course
• cannot be used for shop products

They do not expire.

Unused gift cards may be refunded within 7 days of purchase by contacting hello@sleep-works.com. Once any portion has been used, the gift card becomes non-refundable.

Amazon Affiliate Store

Sleep Works participates in the Amazon Associates Program and earns commissions from qualifying purchases.

We only recommend products we personally use or trust. Thank you for supporting our work.

From time to time, Sleep Works may offer retreats, corporate programs, workshops, or hospitality-based experiences.

Booking & Payment

A deposit or full payment may be required to secure your place. Payment terms will be outlined at the time of booking. Unless otherwise stated, payments are non-refundable.

Travel & Event Insurance

Participants are required to obtain appropriate travel or event insurance where applicable.

This should include, where relevant:

• trip cancellation or interruption coverage
• medical coverage
• "cancel for any reason" (CFAR) travel insurance
• coverage for unforeseen circumstances

By booking, you confirm that you are responsible for obtaining and maintaining your own insurance. Sleep Works is not responsible for losses or expenses that would otherwise be covered by insurance.

Travel & Accommodation

Unless otherwise stated, you are responsible for your own travel arrangements. We are not responsible for delays, cancellations, or disruptions outside our control.

Health & Participation

Participation is voluntary and at your own discretion.

You agree to take responsibility for your wellbeing and consult a healthcare provider if needed. You must inform us of any relevant conditions or requirements prior to participation.

Changes & Cancellations

We may adjust schedules, locations, or facilitators if necessary.

If we cancel an event, you will receive a full refund of payments made to Sleep Works.

Liability

Participation is at your own risk.

Sleep Works is not responsible for injuries, losses, or damages arising from participation, or from third-party services.

Photography

We may capture photos or videos for educational or promotional purposes. You may opt out by notifying us in advance.

Free 15-Min Consultation

• Cancellation or rescheduling 24 hours or more before your appointment: free
• Cancellation within 24 hours: $5 CAD fee
• Missed appointment (no notice): $5 CAD fee

One-on-One Sessions

• Cancellation 24 hours or more before your session: full refund
• Rescheduling: allowed at any time (we will do our best to accommodate)
• Missed appointment without notice: session is forfeited (no refund)

CBT-I Group Program

• If you miss a session, you will be provided with a recording
• Payments remain due according to the agreed schedule
• No refunds are provided for missed or unused sessions

Participation in group programs is tied to the structure and schedule of the program, and individual session refunds are not available.

Some Sleep Works services are delivered in a group setting.

By participating in a group program, you acknowledge that:

• you may be grouped with individuals experiencing similar sleep challenges
• participants may share personal experiences during sessions
• you are free to participate as much or as little as you feel comfortable
• you are not required to share any personal information

We aim to create a supportive and respectful environment.

By participating, you agree to:

• treat other participants with respect
• keep any personal information or experiences shared by others confidential
• not record, distribute, or share group sessions without permission

While we take reasonable steps to support a safe environment, we cannot guarantee the actions of other participants.

You agree not to use the Site unlawfully, interfere with its operation, or violate the rights of others.

All content on this Site belongs to Sleep Works and may not be used without permission.

We are not responsible for third-party websites or their policies.

To the fullest extent permitted by law, Sleep Works is not responsible for decisions made based on our services or for outcomes related to sleep or health.

Our liability is limited to the amount paid for services.

These Terms are governed by the laws of Nova Scotia, Canada.

We may update these Terms as needed. Continued use of the Site indicates acceptance of any updates.

hello@sleep-works.com